We are The Ravensbury, company registration number 09498787, located at 260 Croydon Road, Mitcham CR4 4JA.
We have carried out assessments of the legal basis for processing personal data and have concluded that this is necessary on the grounds of contractual and legal obligations together with our legitimate interests for the use of customers and employee data for our commercial interests and employment respectively.
We will not store any of your information outside of the European Economic Area [EEA]
Should we decide to process any personal data for a purpose other than that for which it was collected, we will provide you with information on that other purpose and with any relevant further information prior to that further processing.
Visitors to our websites When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
In order to provide you with our products and services, or to reply to any enquiries, we collect professional information (e.g. business related data) about you and your company submitted to our websites, passed on during telephone conversations, included in emails and mobile messaging and any other form of written or verbal communication. For example, we might keep a record of your name, work address and associated delivery addresses, work email address and work telephone number/s.
We also hold the IP addresses of visitors to the website. The retention of this data is subject to periodic review every 6 months We have detailed below the 3rd parties we share your data with Where we want to collect personal data we will make this clear and will explain what we intend to do with it.
By continued use of our website, you consent to the Company collecting analytical and professional information about you and your organisation in accordance with the terms set out in this Policy.You also consent to the Company using the analytical and professional information for market research, marketing, sales, customer relationship management (CRM), operational, financial and legal purposes in accordance with the terms set out in this Policy.
Services We offer various services to the public and professionals. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. The retention for this data is periodically reviewed every 6 months.
Cookies We may automatically log personal data or link information automatically logged by other means with personal data about specific individuals. However, we will only use this information to help us respond to queries you may have about our products or services or to tell you about other products and services that we think you may be interested in. We will not pass this information on to any third parties.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The following table describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site.
Persistent Cookies for Site Analytics and Performance Cookie name: Google (Analytics) Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information: https://policies.google.com/privacy
Search Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.
E-newsletter/Marketing The Ravensbury may send out a E newsletter/ marketing material to keep our customer up to date with products and offers. This may be done via email or telephone . We may use a third party service Mailchimp for some of these services, for more information please visit https://mailchimp.com/legal/privacy/. We only send/contact existing customers or those that have requested contact with The Ravensburys' services or customers who have previously signed up using our contact form on our website. Customers can cancel their subscription at any time by contacting firstname.lastname@example.org.
Website/ Blogs We use a third party service, wordpress, to publish our blog and our website is run by WEBSITEJOY. For more information about WEBSITEJOY visit websitejoy.co.uk.
Email Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Courier Services We may use Third Party providers to deliver items purchased form The Ravensbury. We only use the required details to provide the service the person has requested.
Complaints When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any staff members involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for three years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Your rights Under the Data Protection Act and EU GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you, namely; • The right to be informed; why we process the personal data, who we share the data with and how long we will store the data for (see above) • The right of access • The right to rectification • The right to erasure • The right to restrict processing • The right to data portability • The right to object • The right not to be subject to an automated decision
You can read more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Access to personal information and the excising of rights We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘Subject Access Request’. If we do hold information about you we will:
• give you confirmation as to whether or not we are holding any personal data about you and if yes, a description of it; • tell you why we are holding it and how long for • tell you your rights in respect of personal data held by us • tell you who it could be disclosed to; • let you have a copy of the information in an intelligible form.
However the right to obtain a copy must not adversely affect the rights and freedoms of others
To make an enquiry about any personal information we may hold, you need to put the request in writing addressing it to our Data Protection Officer, at the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.If we do hold information about you, you can ask us to correct any mistakes or exercise any of your other rights by, once again, contacting the Data Protection Officer.
Disclosure of personal information Generally we will not disclose personal data to third parties not listed in this Policy without your consent. However there may be circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics
Complaints or queries We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO (the statutory body which oversees data protection law) at https://ico.org.uk/global/contact-us/
How to contact us You can write to: The Data Protection Officer The Ravensbury 260 Croydon Road, Mitcham CR4 4JA
You can call us on 020 8648 1561, or email – email@example.com.